Contact

Write to us at support@pellamarpro.com.

We answer every email within one business day, Monday to Friday. There is no chatbot and no ticket queue.

What to include

• Order questions — your order number
• Returns — your order number. We will send a prepaid label. You do not need to ship the jars back.
• Damaged or incorrect items — a photo and your order number
• Subscription changes — you can cancel, pause or reschedule from your account, but email us if anything is unclear

Questions we cannot answer

We cannot give medical or dermatological advice, recommend our products for any skin condition, or tell you whether to stop using something a doctor has prescribed. If something on your skin is changing, painful or concerning, see a dermatologist.

These statements have not been evaluated by the Food and Drug Administration. Pellamar Pro products are cosmetics and are not intended to diagnose, treat, cure or prevent any disease.

Distributed in the United States by [US RESPONSIBLE PERSON — legal entity, street address].